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performance improvement: if all you measure is garbage, you will get garbage

April 20th, 2018 | 1 min read

By Matthew Loftus

The New England Journal of Medicine has a fun little post examining measures for performance improvement. As you may or may not know, doctors are notoriously bad at following guidelines or understanding evidence. Many patients wander through the healthcare system getting too much of the wrong care and sometimes not enough of what they need. (Hence the RightCare Alliance, which tries to find the “just right” sort of balance.) The understandable inclination of hospitals, insurance companies, the government, and anyone else who pays for care is to press for performance improvement or quality improvement, mostly by measuring certain standards (e.g. whether or not patients are getting to a specific blood pressure) and then using data (often acquired through the EMRs that are like texting while driving) to determine whether or not certain targets are being met. Sounds like a great idea!

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Matthew Loftus

Matthew grew up in a family of 15 children and completed his medical training in Baltimore, Maryland. Since 2015, he and his family have lived in East Africa, where he currently teaches and practices Family Medicine at a mission hospital. His work has appeared in outlets such as The New York Times, The Atlantic, The New Atlantis, and Mere Orthodoxy and his first book is forthcoming from InterVarsity Press. You can learn more about his work and writing at www.matthewandmaggie.org.