How to Infuriate a Customer in Three Easy Steps

February 26th, 2007 | 1 min read

1. Make a product that breaks four months later.

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Matthew Lee Anderson is an Associate Professor of Ethics and Theology in Baylor University's Honors College. He has a D.Phil. in Christian Ethics from Oxford University, and is a Perpetual Member of Biola University's Torrey Honors College. In 2005, he founded Mere Orthodoxy.

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How to Infuriate a Customer in Three Easy Steps

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