1.  Make a product that breaks four months later.

2.  Send them a refurbished replacement, despite their pleas to have a brand new model.

3.  Make sure that refurbished replacement doesn’t work.

Bonus:  For extra added fun, make sure it has the same problem that their old one had.  Then they’ll really love you.
At least if they had sent me a new one, I would have had four months worth of printed pages, rather than…..oh wait, I can’t print at all.  I’ll be updating my open letter for sure.

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Posted by Matthew Lee Anderson

Matthew Lee Anderson is the Founder and Lead Writer of Mere Orthodoxy. He is the author of Earthen Vessels: Why Our Bodies Matter to our Faith and The End of Our Exploring: A Book about Questioning and the Confidence of Faith. Follow him on Twitter or on Facebook.

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