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# How to Infuriate a Customer in Three Easy Steps
- URL: https://mereorthodoxy.com/how-to-infuriate-a-customer-in-three-easy-steps/
- Published: 2007-02-27T04:46:38.000Z
- Updated: 2026-04-20T21:29:14.000Z
- Description: How to Infuriate a Customer in Three Easy Steps
- Author: Mere Orthodoxy
- Tags: Matthew Lee Anderson, Uncategorized

1\. Make a product that breaks four months later.

2\. [Send them a refurbished replacement, despite their pleas to have a brand new model](https://mereorthodoxy.com/?p=833).

3\. Make sure that refurbished replacement doesn't work.

Bonus: For extra added fun, make sure it has the same problem that their old one had. Then they'll *really* love you.  
At least if they had sent me a new one, I would have had four months worth of printed pages, rather than.....oh wait, I can't print at all. I'll be updating [my open letter](https://mereorthodoxy.com/?p=833) for sure.